1. Ordering & Information Provided

When you order products on the Website, you may be asked to provide certain information, including your name, email, phone number, payment information, billing address, and shipping address. By purchasing a product, you represent and warrant that: (i) you have the legal right to use any payment card(s) or other payment method(s) in connection with any purchase; and (ii) the information you supply to us is true, correct, and complete.

By submitting this information, you grant us the right to use and provide the information to third-party service providers, including payment processors and distribution/shipping centers, to facilitate your purchase. We reserve the right to refuse or cancel an order at any time for any reason. Further, we may, at our discretion, require further authorization of your order and other information from you.

2. Damaged or Incorrect Items

We do not accept returns. If you receive damaged or incorrect items in your order, you must report the issue to hello@besque.co within fourteen (14) days of delivery with your order details and photographic evidence to be eligible for a replacement order. After verification, we will ship a replacement order at no cost to you.

If you prefer a refund, please let us know and we will issue a refund for eligible orders.

3. One-Time Purchase Cancellation Policy

This cancellation policy applies to one-time orders only. For VIP subscription cancellations, please review our Automatic Renewing Subscriptions Policy.

One-time orders may only be cancelled before your tracking information has been issued. Once tracking information has been issued for your order, we are unable to cancel your order and issue a refund.

All one-time order cancellation requests must be submitted in writing via email to hello@besque.co.

4. One Product Satisfaction Guarantee

Besque offers a One Product Satisfaction Guarantee ("Satisfaction Guarantee"). To be eligible for this Satisfaction Guarantee, you must meet the following terms and conditions:

• You have not previously been issued a replacement or refund based on the Satisfaction Guarantee.
• You submitted your Satisfaction Guarantee request to hello@besque.co within seventy-five (75) days from the date of delivery and identified the one (1) product at issue.
• You state in your Satisfaction Guarantee request that you have used the product for at least sixty (60) days and are not satisfied with your results.

4.1 Available Options

If you are eligible for the Satisfaction Guarantee based on the above criteria, you may select from two options:

1. A replacement product for the equal or lesser value that is available on the Besque website at the time of your replacement order. Your replacement order will be shipped at no cost to you.
2. A refund for the one (1) requested product minus a $17.00 processing fee.